Introduction to Performance Management

• The Context and Business Case for Performance Management
• Strategic and Integrated Performance Management
• The Importance of Establishing a Culture of High Performance
• The Principles and Building Blocks of Effective Performance Management
• Workshop 01
  • Multi-media video: “The concept of Performance Management”
  • Group discussion: “Performance Management and department units ”

Different roles  within Performance Management

• The Role of HR and Leaders within Performance Management
• Motivational Theories, Models and their Role in Performance Management
• The Psychological Contract in Practice
• Workshop 02
  • Case study about “The Role of HR and Leader of selected department (IT)”
  • Group discussion: “Discuss the roles of both leader and HR”
  • Group presentation about the “present your work”
• Workshop 03 
  • End of Day one summary

Performance Management:

• Setting Performance Objectives
• What are the performance objectives?
• Key Elements of Performance Objectives – SMART
• The Importance of Agreeing to Objectives
• Workshop 04
  • Case study “Set a performance objective for different members in team”
  • Group discussion: “The Key Elements of Performance Objectives”
  • Group presentation about the “Present your work ”

Types of objectives

• Quantitative and Qualitative Objectives
• Developing SMART Objectives
• Setting Objectives
• Achieving Holistic Organization Integration – Vertical, Horizontal and Functional
• Workshop 05
  • Multi-media video about “Quantitative and Qualitative Objectives”
  • Group discussion: “What did you gain from that video”
• Workshop 06 
  • End of Day Two summary

Key Performance Indicators (KPIs)

• What are KPIs?
• Significance of Performance Objectives and KPIs
• Developing the Best KPIs for Your Organization
• Workshop 07
  • Multi-media video about “Performance Objectives and KPIs”
  • Group exercise: “Developing Performance Objectives and KPIs for yesterday case study”
  • Group presentation about the “Present your Work”

Designing KPIs that Matter

• The Purpose of Employee Appraisal
• Managing Challenges with the Employee Appraisal
• Workshop 08
  • Group Exercise “different types of Employee Appraisal”
• Workshop 09 
  • End of Day Three summary

Performance Management: Managing Performance

• Monitoring Employee Performance with Ongoing Review
• Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
• Managing a Performance Problem
• Improving Attendance at Work – Resolving Absences and Sick Absences
• Workshop 10
  • Group discussion “Use of social media marketing “

The Performance Appraisal Rating

• Agreeing with the Performance Appraisal Rating
• Performance Appraisal and the Link to Rewards and Recognition
• Benchmarked Performance Appraisal Methods
• Workshop 11
  • Group Exercise about:
    • What is your Action Plan?
    • Setting SMART Goals for Continuous Improvement