Developing Essential Leadership Skills

Introduction to Leadership and Management 

•Definition and key characteristics of leadership and management. 

•Understanding the complementary roles of leadership and Mgmt. in org. 

•Differentiating between a leader and a manager. 

•Group disc. on examples of effective leadership and management. 

Key Leadership Skills 

•Identifying essential leadership skills for success. 

•Managing conflict resolution within a team. 

•Motivating and inspiring others to achieve common goals. 

•Role-playing exercises on conflict resolution and motivation.

Effective Delegation 

•Understanding the importance of delegation in leadership. 

•Developing a systematic delegation process. 

•Balancing tasks and responsibilities among team members. 

•Practice scenarios for effective delegation

Setting Priorities and Promoting a Quality Culture

Setting Work Priorities and Objectives 

•Defining work priorities and aligning them with org. goals. 

•Developing SMART objectives. 

•Strategies for effective time management in a leadership role. 

•Group activities to set work priorities and objectives. 

Managing and Supporting Teams 

•Techniques for managing and supporting teams to deliver on agreed tasks. 

•Building trust and effective communication within teams. 

•Addressing team challenges and fostering teamwork. 

•Role-playing exercises to practice team management and support. 

Developing and Promoting a Quality Culture 

•Understanding the concept of a quality culture in the workplace. 

•Identifying ways to develop and promote a quality culture. 

•Strategies for encouraging continuous improv. and innovation. 

•Group discussions on implementing a quality culture in different org. contexts.