Certified Crisis Management Professional (CCMP)

Crisis Management Fundamentals & Frameworks

Objective: Understand crisis types, phases, and organizational impact.

• Session 1: Introduction to Crisis Management
  • Definitions: Crisis vs. Emergency vs. Disaster
  • Categories: Natural, Technological, Human-induced
  • Business case for crisis preparedness
• Session 2: Crisis Management Lifecycle
  • Prevention, Preparedness, Response, Recovery
  • Crisis vs. Business Continuity vs. Risk Management
• Session 3: Crisis Management Standards & Frameworks
  • ISO 22361:2022 Crisis Management
  • ISO 22301 (Business Continuity)
  • NFPA 1600 and other global standards
• Workshop: Crisis Impact Mapping & Risk Assessment

Building a Crisis Management Program

Objective: Establish the foundation for a sustainable CM program.

• Session 1: Governance and Program Ownership
  • Defining roles and responsibilities
  • Crisis Management Team (CMT) structure
• Session 2: Policy & Program Development
  • CM policy framework
  • Integration with BC, DR, and ER programs
• Session 3: Crisis Risk Assessment & Business Impact Analysis (BIA)
  • Tools for risk evaluation and prioritization
  • BIA alignment with CM plans
• Workshop: Drafting a Crisis Management Policy

Crisis Planning and Communication

Objective: Learn to create practical crisis plans and effective communication strategies.

• Session 1: Crisis Management Plans (CMP)
  • Key elements: Objectives, scope, activation triggers
  • Templates and structure of a CMP
• Session 2: Crisis Communications
  • Media management & spokesperson training
  • Internal vs. external communications
  • Social media in crisis
• Session 3: Stakeholder Engagement
  • Communicating with regulators, customers, partners
• Workshop: Develop and Present a Crisis Communication Plan

Crisis Response & Leadership in Action

Objective: Practice leading and responding under pressure.

• Session 1: Activating the Crisis Management Team
  • Initial notification & situational assessment
  • Decision-making under uncertainty
• Session 2: Crisis Operations Center (COC)
  • Setting up and managing the COC
  • Roles, tools, and logistics
• Session 3: Leadership in a Crisis
  • Emotional intelligence and team dynamics
  • Ethical considerations and pressure handling
• Simulation Exercise: Real-time Crisis Response Drill

Recovery, Evaluation & Certification

Objective: Understand recovery phases, evaluate performance, and prepare for certification.

• Session 1: Crisis Recovery Planning
  • Transition from response to recovery
  • Business resumption and reputational repair
• Session 2: Post-Crisis Review & Lessons Learned
  • After-Action Reviews (AARs)
  • Updating plans and training programs
• Session 3: Certification Preparation
  • Review key concepts
  • Practice exam and Q&A
• Final Assessment: Written Exam + Scenario-Based Group Exercise