WES Trainings

CERTIFIED CRISIS MANAGEMENT PROFESSIONAL (CCMP)

Course Outline

Day - 1

Crisis Management Fundamentals & Frameworks

Objective: Understand crisis types, phases, and organizational impact.

  • Session 1: Introduction to Crisis Management
    • Definitions: Crisis vs. Emergency vs. Disaster
    • Categories: Natural, Technological, Human-induced
    • Business case for crisis preparedness
  • Session 2: Crisis Management Lifecycle
    • Prevention, Preparedness, Response, Recovery
    • Crisis vs. Business Continuity vs. Risk Management
  • Session 3: Crisis Management Standards & Frameworks
    • ISO 22361:2022 Crisis Management
    • ISO 22301 (Business Continuity)
    • NFPA 1600 and other global standards
  • Workshop: Crisis Impact Mapping & Risk Assessment
Day - 2

Building a Crisis Management Program

Objective: Establish the foundation for a sustainable CM program.

  • Session 1: Governance and Program Ownership
    • Defining roles and responsibilities
    • Crisis Management Team (CMT) structure
  • Session 2: Policy & Program Development
    • CM policy framework
    • Integration with BC, DR, and ER programs
  • Session 3: Crisis Risk Assessment & Business Impact Analysis (BIA)
    • Tools for risk evaluation and prioritization
    • BIA alignment with CM plans
  • Workshop: Drafting a Crisis Management Policy
Day - 3

Crisis Planning and Communication

Objective: Learn to create practical crisis plans and effective communication strategies.

  • Session 1: Crisis Management Plans (CMP)
    • Key elements: Objectives, scope, activation triggers
    • Templates and structure of a CMP
  • Session 2: Crisis Communications
    • Media management & spokesperson training
    • Internal vs. external communications
    • Social media in crisis
  • Session 3: Stakeholder Engagement
    • Communicating with regulators, customers, partners
  • Workshop: Develop and Present a Crisis Communication Plan
Day - 4

Crisis Response & Leadership in Action

Objective: Practice leading and responding under pressure.

  • Session 1: Activating the Crisis Management Team
    • Initial notification & situational assessment
    • Decision-making under uncertainty
  • Session 2: Crisis Operations Center (COC)
    • Setting up and managing the COC
    • Roles, tools, and logistics
  • Session 3: Leadership in a Crisis
    • Emotional intelligence and team dynamics
    • Ethical considerations and pressure handling
  • Simulation Exercise: Real-time Crisis Response Drill
Day - 5

Recovery, Evaluation & Certification

Objective: Understand recovery phases, evaluate performance, and prepare for certification.

  • Session 1: Crisis Recovery Planning
    • Transition from response to recovery
    • Business resumption and reputational repair
  • Session 2: Post-Crisis Review & Lessons Learned
    • After-Action Reviews (AARs)
    • Updating plans and training programs
  • Session 3: Certification Preparation
    • Review key concepts
    • Practice exam and Q&A
  • Final Assessment: Written Exam + Scenario-Based Group Exercise
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