
CERTIFIED CRISIS MANAGEMENT PROFESSIONAL (CCMP)
Oil & gas operations face high-impact risks. This course prepares participants to manage emergencies effectively while protecting lives, the environment, and assets.
- Build a functional crisis management and emergency response structure
- Align crisis plans with ICS, ISO 22361, and regulatory standards
- Enhance leadership and communication during crises
- Test preparedness through real-time scenarios
- HSE managers and officers
- Crisis and emergency response teams
- Plant, offshore, and site managers
- Security, logistics, and communication leads
This interactive training course includes the following training methodologies as a percentage of total tuition hours:
- Lectures
- Workshops, work presentations ,
- Group Work in case study & Practical Exercises.
- Videos and general discussions
- Pre-Test and Post Test
Course Outline
Crisis Management Fundamentals & Frameworks
Objective: Understand crisis types, phases, and organizational impact.
- Session 1: Introduction to Crisis Management
- Definitions: Crisis vs. Emergency vs. Disaster
- Categories: Natural, Technological, Human-induced
- Business case for crisis preparedness
- Session 2: Crisis Management Lifecycle
- Prevention, Preparedness, Response, Recovery
- Crisis vs. Business Continuity vs. Risk Management
- Session 3: Crisis Management Standards & Frameworks
- ISO 22361:2022 Crisis Management
- ISO 22301 (Business Continuity)
- NFPA 1600 and other global standards
- Workshop: Crisis Impact Mapping & Risk Assessment
Building a Crisis Management Program
Objective: Establish the foundation for a sustainable CM program.
- Session 1: Governance and Program Ownership
- Defining roles and responsibilities
- Crisis Management Team (CMT) structure
- Session 2: Policy & Program Development
- CM policy framework
- Integration with BC, DR, and ER programs
- Session 3: Crisis Risk Assessment & Business Impact Analysis (BIA)
- Tools for risk evaluation and prioritization
- BIA alignment with CM plans
- Workshop: Drafting a Crisis Management Policy
Crisis Planning and Communication
Objective: Learn to create practical crisis plans and effective communication strategies.
- Session 1: Crisis Management Plans (CMP)
- Key elements: Objectives, scope, activation triggers
- Templates and structure of a CMP
- Session 2: Crisis Communications
- Media management & spokesperson training
- Internal vs. external communications
- Social media in crisis
- Session 3: Stakeholder Engagement
- Communicating with regulators, customers, partners
- Workshop: Develop and Present a Crisis Communication Plan
Crisis Response & Leadership in Action
Objective: Practice leading and responding under pressure.
- Session 1: Activating the Crisis Management Team
- Initial notification & situational assessment
- Decision-making under uncertainty
- Session 2: Crisis Operations Center (COC)
- Setting up and managing the COC
- Roles, tools, and logistics
- Session 3: Leadership in a Crisis
- Emotional intelligence and team dynamics
- Ethical considerations and pressure handling
- Simulation Exercise: Real-time Crisis Response Drill
Recovery, Evaluation & Certification
Objective: Understand recovery phases, evaluate performance, and prepare for certification.
- Session 1: Crisis Recovery Planning
- Transition from response to recovery
- Business resumption and reputational repair
- Session 2: Post-Crisis Review & Lessons Learned
- After-Action Reviews (AARs)
- Updating plans and training programs
- Session 3: Certification Preparation
- Review key concepts
- Practice exam and Q&A
- Final Assessment: Written Exam + Scenario-Based Group Exercise